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FAQ
General1
Yes! We can personalize every experience to your liking. Want a dessert board versus a charcuterie board? Awesome! Want to pass on the candy? No problem. Want 100 candles saying Marry Me in the sand? HECK YAS! Fill out the 'Inquiry Form' under booking and we will work with you to give you the night of your life!
Small spills, such as water or non-damaging/dry snacks might not incur a fee. However, the Customer assumes all liability of the event setup and agrees to report any spills, stains or damages to any and all items, electronic equipment, etc. at the conclusion of the event (at the booking “End” time).
We reserve the right to deduct from your deposit pending damages that incur during your booking.
We understand things happen, but we ask that you respect our agreed upon time frame and arrive on time. We do not leave until you arrive and are comfortable, then we set up your phone to the projector for your viewing experience.
Please note that a prompt arrival at the agreed upon “Start” time of your event is required. The event window begins at the agreed Start time whether or not the customer is on-time.
Meaning, any mins/hours the Customer is late will automatically be subtracted from the “Duration” of the booking window specified in the invoice above.
Additionally, there is a late fee of $25/20 mins that the Customer is late. This fee will be automatically deducted from the security deposit.
If the Customer is 60 mins late, the event is considered complete and the Seaside Cinema team reserves the right to pack up the event. All payments are non-refundable. If the event is completed due to the Customer being 60 mins late, Seaside Cinema reserves the right to decide whether a rescheduled/new booking is a possibility.
Deposits are non-refundable as we have held your date and turned down other events to do so.
We don't offer any refunds but we can reschedule your reservation date (subject to availability) one time without penalty up to 72 hours before your picnic event.
Within 72 hours, there is a rescheduling fee of $20 per person.
Once your experience is set up, we cannot cancel or reschedule.
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